Critical Infrastructure failures are going to happen. Failures could be caused by other contractors, Mother Nature or weaknesses in the material. Regardless of how, failure is inevitable. How your organization responds to those failures is what will be remembered. Utilizing standard operating procedures (SOPs), incident management training, interlocal cooperation and effective communication strategies, Municipalities can minimize the community impact of these failures. Our team can help your organization understand the importance of having an effective strategy when dealing with high profile infrastructure failures that could potentially land on the five o-clock news. We will assist your organization with producing well planned SOPs to address common issues that happen during high stress situations and help your team to avoid common pitfalls that could have a negative impact on the public perception of your entity.